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Atento S.A. (NYSE: ATTO) is a global industry leader in customer relationship management (CRM) and business process outsourcing (BPO), with a significant presence in Latin America and strong operations in the United States. Founded in 1999, Atento has expanded its business model across 17 countries, employing approximately 120,000 people. The company's stock trades on the New York Stock Exchange under the symbol ATTO.
Atento provides a wide range of CRM/BPO services to over 400 clients, including leading multinational corporations in telecommunications, banking, financial services, healthcare, retail, and public administration. With a focus on innovation and advanced technologies, Atento ensures excellent customer experiences by combining technology with human expertise.
Recent achievements highlight Atento's commitment to growth and transformation. The company successfully completed a major financial restructuring in November 2023, converting a significant portion of its debt into equity and securing additional commitments amounting to $113 million. This financial boost positions Atento for future growth and competitive strength.
Atento's new business strategy centers on three pillars: revenue diversification, operational excellence, and technological transformation. The company aims to expand in the US market, invest in EMEA's multilingual offerings, and establish the Philippines as a new offshore location. Emphasizing operational excellence, Atento is dedicated to continuous improvements in employee experience and customer satisfaction. The company also focuses on using AI, analytics, and automation to optimize operations.
Despite challenges, Atento remains resilient and forward-looking. Its strong market position is reinforced by accolades, including being named a 'star performer' by Everest in 2021, a leader by Gartner in Customer Service BPO Magic Quadrant since 2021, a leader in CX Outsourcing in Latin America by Frost & Sullivan in 2022, and one of the top 100 best companies to work for by Forbes Spain in 2023.
Atento is committed to leading the next generation of customer experience (CX) with a strong emphasis on intelligent, agile, and humanized services. The company's strategic partnerships, such as with Microsoft for Generative AI solutions, underscore its role as a key player in the digital transformation landscape.
Atento has renewed and extended its Master Services Agreement with Telefónica until December 31, 2025, reinforcing its position as the preferred partner for customer experience services. The agreement covers operations in multiple countries including Spain, Brazil, Peru, Colombia, Chile, Argentina, Mexico, Ecuador, and Uruguay. As part of this renewed alliance, Telefónica will remain the preferred provider of telecommunications services for Atento globally. CEO Dimitrius Oliveira emphasized the commitment to evolving their service portfolio to enhance customer experience. Atento, a leading CRM/BPO service provider in Latin America, operates in 16 countries with approximately 135,000 employees and over 400 clients.
On February 15, 2023, Atento (NYSE: ATTO) announced the successful raising of approximately $40 million in new financing from existing investors. This funding aims to enhance the company's operating liquidity and provide financial flexibility to meet its near-term liabilities. It follows a prior announcement on February 3, 2023, emphasizing a significant step towards strengthening Atento's liquidity position. The company intends to use the new capital for coupon payments on senior secured notes due in 2026. Amidst this financing, Atento continues to focus on its growth strategy and maintain a strong EBITDA margin across its client base.
Atento S.A. (NYSE: ATTO) announced the successful conclusion of its financing program, enhancing its balance sheet and liquidity. Key investors, including Kyma Capital and MCI, provided new capital, and Houlihan Lokey was engaged as a financial advisor for this fundraising effort. The additional capital supports Atento's transformation and operational optimization strategies while continuing to focus on delivering superior customer experiences across its +400 clients and 16 countries. As of December 31, 2022, Atento reported a cash balance of US$ 84 million and ongoing plans for growth in the Latin American market and the Philippines.
Atento S.A. (NYSE: ATTO) has announced the appointment of Dimitrius Oliveira as the new Chief Executive Officer and Anil Bhalla as Executive Chairman. Oliveira, previously the South America Regional Director, has over 20 years of experience in technology and business services. He aims to enhance operations and drive shareholder value focusing on nearshore and Latin American markets. Bhalla will guide key strategic initiatives to solidify Atento's financial position. These leadership changes come as the company prepares for growth in 2023.
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